AT&T – Enterprise Network Monitoring Platform

Role Senior UX Designer

Duration 9 Months

Team Product Manager, Data Engineers, UX

Tools Adobe XD, Figma, Kibana, Grafana

Created enterprise dashboards for telecom data monitoring, event analytics and operational performance visualization.

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Project Overview

At AT&T, the project focused on improving applications used by field technicians responsible for diagnosing network connectivity issues and maintaining customer equipment such as routers and WiFi devices.

Problem

Technicians struggled to quickly identify device failures due to fragmented diagnostic tools and unclear system status indicators.

My Role

• Designed technician workflow interfaces
• Created router diagnostic dashboards
• Collaborated with US product teams
• Participated in design walkthrough sessions

Design Process

• Analyzed technician troubleshooting workflows
• Created wireframes for diagnostic interfaces
• Built interactive prototypes for validation

Solution

Designed simplified diagnostic dashboards that enabled technicians to quickly identify device status and network connectivity issues.

Impact

• Improved troubleshooting efficiency
• Reduced service resolution time
• Enhanced visibility into network device health