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Experience Designing Global Products

From telecom platforms at Rakuten to infrastructure systems at Dell and AT&T.

17+ Years of Product Design Excellence

Delivering enterprise UX solutions across global teams and complex industries.

Building Scalable Digital Platforms

Working closely with engineering, product and stakeholders to deliver high-impact solutions.

Professional Experience

Rakuten Symphony

Senior UX Designer
📅 [March 2022] – [November 2024]  ·  📍 Hybrid / Bengaluru
Telecom UX Enterprise SaaS eSIM Carrier Platforms Bilateral Pricing SMS Onboarding Global Teams
Led UX design for a suite of enterprise telecom platforms at Rakuten Symphony — spanning eSIM management, bilateral pricing negotiation, carrier onboarding, and SMS routing operations. Partnered with product and engineering teams across Japan, Singapore, Dubai, and India to deliver scalable, data-dense interfaces for global telecom operators.
🌏 Global Teams 🇯🇵 Japan 🇸🇬 Singapore 🇦🇪 Dubai 🇮🇳 India

📦 Products Designed at Rakuten Symphony

📱
eSIM Admin Portal
eSIM Management
Enterprise admin portal for managing eSIM profiles, device provisioning, and subscriber lifecycle.
  • Profile provisioning and lifecycle management flows
  • Bulk eSIM operations for enterprise operators
  • GSMA-compliant eSIM activation journeys
  • Subscriber dashboards with real-time tracking
💱
Bilateral Pricing Platform
Pricing & Negotiation
B2B pricing negotiation platform for bilateral agreements, rate cards, and carrier contracts.
  • Multi-step pricing negotiation and approval flows
  • Rate card management with version comparison
  • Contract status tracking for global carriers
  • Data-dense tables for operator analysts
🔗
Carrier Management Platform
Carrier Onboarding
End-to-end carrier onboarding for registering, verifying, and managing telecom operators globally.
  • Carrier registration and verification flows
  • Multi-step onboarding wizards for configurations
  • Carrier relationship management dashboards
  • Compliance and documentation workflows
💬
SMS Routing & Onboarding
SMS Operations
SMS routing management for configuring message paths, monitoring delivery, and onboarding SMS service providers.
  • SMS routing rule and priority management
  • Delivery analytics with failure diagnostics
  • Supplier onboarding for A2P and P2P SMS routes
  • Real-time message monitoring for NOC teams
🏆 Leadership & Impact
4
Enterprise telecom products designed
4
Global regions — JP, SG, AE, IN
30+
Designers mentored across teams
Weekly
Stakeholder design reviews
✓Led UX strategy across all Rakuten Symphony products
✓Established design standards and component guidelines
✓Mentored junior designers on enterprise workflows
✓Delivered analytics dashboards for telecom operations
✓Collaborated with engineering on technical UX constraints
✓Conducted weekly stakeholder design presentations
⚡ AI Tools Adopted in This Role
🤖 ChatGPT — Research Synthesis ✦ Gemini — Competitor Analysis ◆ Figma AI — Layout & Handoff 💜 Lovable.dev — Rapid Prototyping 🔥 Adobe Firefly — Visual Assets 🧠 Claude — Design Critique & Specs

Dell Technologies – UX Designer

Designed enterprise infrastructure monitoring platforms used by engineering teams to track network devices such as routers, switches, and virtual machines.

AT&T – UX Designer

Designed technician workflow applications for device diagnostics and network service management.